Frequently Asked Questions
Q: What is an Independent Service Provider?
A: Independent Service Providers are not considered an employee of the company for federal income tax purposes. They are self-employed and assume responsibility for all licensing, insurance, taxes and legal liabilities. No 1099 forms are provided by the company. You operate your business under the companies rules and regulations. Explained under terms and conditions.
Q: What Am I Paying For
A: A personalized web page with your contact information, a locked and secured zip code territory, the use of our grocery shopping website, emailed payments and our support if you need any advice or help.
Q: Do I need a business license?
A: Visit your local city clerks office. They can supply you with local or state laws to operate your business legally. This is not a franchise. It's a home business. You are responsible for all legal matters in your state. We are not attorney's so we can not advise you. The IRS can help you decide on what is and is not needed to start your business, click here for more details.
Q: How long does it take to build my grocery delivery web page?
A: 12-24 hours. We will email you once it is finished.
View Sample Web Page - View Grocery Aisles - View Confirmation Letter
Q: How many zip codes come with each territory?
A: Each territory comes with 5 zip codes, add additional ones for $5.00 each.
Q: Can changes be made to the delivery fee prices?
A: No, everyone collects the same fees.
Q: How much do I charge for a delivery?
A: We set the delivery fees. Delivery fees are a percentage (10%-35%) of your grocery total.
Q: How fast will I get my first order?
A: It depends on your location and marketing techniques. Spread the word about your new business by passing out business cards, fliers, placing classified ads and talking to your local supermarkets. We have had clients get orders within the first week and others take longer.
Q: When do I pay my first Monthly Fee?
A: You are automatically billed once a month from the date you start your business.
Q: Do I need to buy a domain name?
A: No and Yes. No, we give you a sub domain name of our website. Example: www.yourgroceryshopper.com/yourgrocerybusinessname. html. Yes, it's not a bad idea to buy the sub domain name of your grocery business and forward it to your sub domain name we give you. Search Go Daddy for your grocery delivery business name.
Q: How do customers find my web page?
A: Customers looking for a grocery delivery service find our www.yourgroceryshopper.com website. They look for a grocery delivery service in their city and state.
Q: How does my customer place a grocery order?
A: Customers choose their grocery items from your grocery aisles, add them to their grocery cart, checkout, pay online through PayPal with a credit card.
Q: How do I know I have a delivery to make?
A: You will receive three separate emails. One has your delivery information form. The second one is your customers shopping list and the third email is your customers payment. We transfer your customers payment from our PayPal account to your PayPal account, minus PayPal's fees we are charged for collecting the funds. You will get a detailed list. The list will include your customers grocery amount, delivery fee, sales tax and what PayPal charged to collect the order.
Q: How do I get paid?
A: Your customers shop our grocery aisles. Checkout and pay by credit card. You use that money to pay for your customers groceries. Any funds left over, which there will be is your profit.
Q: Who pays for my gas?
A: You do out of your profits.
Q: Who takes the phone order calls?
A: You do, you ask a series of questions and add them to a phone order form. View our sample phone order form. You go online under your grocery aisles and shop for your customer. Once their grocery order is completed, checkout and enter the information you collected on the phone order form.
Q: How do I add or delete store items to the list?
A: You can not delete store items, only we can. Suggest a grocery item at any time by filling out a short form here.
Q: How do I handle price changes as they occur?
A: You do not have to worry about price changes we handle that. It's impossible for you to control the pricing. We manage the website and make changes as needed. We charge more per grocery item than the grocery stores do, so you will be compensated for any difference in prices.
Q: Do the funds go to your PayPal account and then into mine?
A: Yes. We do not take a portion of your customers grocery amount. We only take PayPal's fee out and send you the remainder as a gift. So far PayPal does not charge a fee for gifts.
Q: What do I do if my customer refuses to pay?
A: Your customers can only refuse to pay by not filling in their credit card information during checkout. If this happens, you will not have a grocery order until payment is made.
Q: How do I pick my delivery cities?
A: Stay close to where you live, a 5-30 mile radius. Venture out a little further when you find an area that needs your service.
Q: Can I take my dog with me?
A: No, most dogs are not allowed in the grocery store, seeing eye dogs are. Your car will have your customers groceries in it. People do not want dog hair near the groceries. Also in some states it is against the law to leave any pet in a car.
Q: What if I am not comfortable making a delivery to a certain neighborhood?
A: You have the right to refuse service to anyone. Politely tell your customer their home is out of your delivery area or take someone with you.
Q: What can I do if I get sick?
A: Have a family member or a friend do the delivery for you. Call the customer and let them know you are ill. Re-schedule the delivery if possible. Hire an employee.
Q: What kind of protection do I carry with me?
A: Mace is our first choice. No guns unless you are licensed. Call the police department and ask them what is legal for you to carry doing your deliveries.
Q: What if a customer wants a later delivery than my business hours?
A: Decide if you want to make the delivery or not. Charge an after business hours delivery fee. Also depending on the time, is the grocery store still open? If you do not see well to drive at night, ask someone to help you.
Q: Is there any other delivery services other than groceries?
A: Yes, we offer gift, fast food delivery and an errand service. You can add a delivery at any time. Please note: You must have a grocery delivery business before you can add other services.
Q: What type of problems might I encounter with customers needs?
A: You may find that you need to shop at several stores to find a particular grocery item. If that is not possible, substitute the item, most customers are not real fussy about receiving a different but of same value than they ordered. We find some customers ask you if you offer any other type of service, like cleaning houses, running errands, etc.. Generally there are not many problems due to the fact the customer is grateful that you are doing a service for them they they can no longer fulfill.
Q: Can I customized my webpage?
A: Yes, you get a choice of what kind of logo you want and your business name. You are welcome to explain to us what it is you would like and we will let you know if we can accomplish that for you or not. We can not allow our color palette to be changed. You are welcome to bold words. All fonts need to stay consistant and no major changes in graphics.
A: Independent Service Providers are not considered an employee of the company for federal income tax purposes. They are self-employed and assume responsibility for all licensing, insurance, taxes and legal liabilities. No 1099 forms are provided by the company. You operate your business under the companies rules and regulations. Explained under terms and conditions.
Q: What Am I Paying For
A: A personalized web page with your contact information, a locked and secured zip code territory, the use of our grocery shopping website, emailed payments and our support if you need any advice or help.
Q: Do I need a business license?
A: Visit your local city clerks office. They can supply you with local or state laws to operate your business legally. This is not a franchise. It's a home business. You are responsible for all legal matters in your state. We are not attorney's so we can not advise you. The IRS can help you decide on what is and is not needed to start your business, click here for more details.
Q: How long does it take to build my grocery delivery web page?
A: 12-24 hours. We will email you once it is finished.
View Sample Web Page - View Grocery Aisles - View Confirmation Letter
Q: How many zip codes come with each territory?
A: Each territory comes with 5 zip codes, add additional ones for $5.00 each.
Q: Can changes be made to the delivery fee prices?
A: No, everyone collects the same fees.
Q: How much do I charge for a delivery?
A: We set the delivery fees. Delivery fees are a percentage (10%-35%) of your grocery total.
Q: How fast will I get my first order?
A: It depends on your location and marketing techniques. Spread the word about your new business by passing out business cards, fliers, placing classified ads and talking to your local supermarkets. We have had clients get orders within the first week and others take longer.
Q: When do I pay my first Monthly Fee?
A: You are automatically billed once a month from the date you start your business.
Q: Do I need to buy a domain name?
A: No and Yes. No, we give you a sub domain name of our website. Example: www.yourgroceryshopper.com/yourgrocerybusinessname. html. Yes, it's not a bad idea to buy the sub domain name of your grocery business and forward it to your sub domain name we give you. Search Go Daddy for your grocery delivery business name.
Q: How do customers find my web page?
A: Customers looking for a grocery delivery service find our www.yourgroceryshopper.com website. They look for a grocery delivery service in their city and state.
Q: How does my customer place a grocery order?
A: Customers choose their grocery items from your grocery aisles, add them to their grocery cart, checkout, pay online through PayPal with a credit card.
Q: How do I know I have a delivery to make?
A: You will receive three separate emails. One has your delivery information form. The second one is your customers shopping list and the third email is your customers payment. We transfer your customers payment from our PayPal account to your PayPal account, minus PayPal's fees we are charged for collecting the funds. You will get a detailed list. The list will include your customers grocery amount, delivery fee, sales tax and what PayPal charged to collect the order.
Q: How do I get paid?
A: Your customers shop our grocery aisles. Checkout and pay by credit card. You use that money to pay for your customers groceries. Any funds left over, which there will be is your profit.
Q: Who pays for my gas?
A: You do out of your profits.
Q: Who takes the phone order calls?
A: You do, you ask a series of questions and add them to a phone order form. View our sample phone order form. You go online under your grocery aisles and shop for your customer. Once their grocery order is completed, checkout and enter the information you collected on the phone order form.
Q: How do I add or delete store items to the list?
A: You can not delete store items, only we can. Suggest a grocery item at any time by filling out a short form here.
Q: How do I handle price changes as they occur?
A: You do not have to worry about price changes we handle that. It's impossible for you to control the pricing. We manage the website and make changes as needed. We charge more per grocery item than the grocery stores do, so you will be compensated for any difference in prices.
Q: Do the funds go to your PayPal account and then into mine?
A: Yes. We do not take a portion of your customers grocery amount. We only take PayPal's fee out and send you the remainder as a gift. So far PayPal does not charge a fee for gifts.
Q: What do I do if my customer refuses to pay?
A: Your customers can only refuse to pay by not filling in their credit card information during checkout. If this happens, you will not have a grocery order until payment is made.
Q: How do I pick my delivery cities?
A: Stay close to where you live, a 5-30 mile radius. Venture out a little further when you find an area that needs your service.
Q: Can I take my dog with me?
A: No, most dogs are not allowed in the grocery store, seeing eye dogs are. Your car will have your customers groceries in it. People do not want dog hair near the groceries. Also in some states it is against the law to leave any pet in a car.
Q: What if I am not comfortable making a delivery to a certain neighborhood?
A: You have the right to refuse service to anyone. Politely tell your customer their home is out of your delivery area or take someone with you.
Q: What can I do if I get sick?
A: Have a family member or a friend do the delivery for you. Call the customer and let them know you are ill. Re-schedule the delivery if possible. Hire an employee.
Q: What kind of protection do I carry with me?
A: Mace is our first choice. No guns unless you are licensed. Call the police department and ask them what is legal for you to carry doing your deliveries.
Q: What if a customer wants a later delivery than my business hours?
A: Decide if you want to make the delivery or not. Charge an after business hours delivery fee. Also depending on the time, is the grocery store still open? If you do not see well to drive at night, ask someone to help you.
Q: Is there any other delivery services other than groceries?
A: Yes, we offer gift, fast food delivery and an errand service. You can add a delivery at any time. Please note: You must have a grocery delivery business before you can add other services.
Q: What type of problems might I encounter with customers needs?
A: You may find that you need to shop at several stores to find a particular grocery item. If that is not possible, substitute the item, most customers are not real fussy about receiving a different but of same value than they ordered. We find some customers ask you if you offer any other type of service, like cleaning houses, running errands, etc.. Generally there are not many problems due to the fact the customer is grateful that you are doing a service for them they they can no longer fulfill.
Q: Can I customized my webpage?
A: Yes, you get a choice of what kind of logo you want and your business name. You are welcome to explain to us what it is you would like and we will let you know if we can accomplish that for you or not. We can not allow our color palette to be changed. You are welcome to bold words. All fonts need to stay consistant and no major changes in graphics.
